Beacon: your best engineer's process, at every install

How it works

Guide the visit, learn from every step, and improve the procedure for everyone.

01 · Guide

Every step, in order, hands-free.

Beacon walks your engineer through each procedure by voice. They speak readings, snap photos and ask questions without putting down the tools.

✓ Installation and IQ/OQ procedures for your platforms
✓ PQ support on the customer's own assay
✓ Customer training through their first successful run

Training mode

Coaching at every step for new hires, with tips from your senior engineers where they matter.

Expert mode

A fast checklist for veterans. Same procedure, fewer words.

Beacon guides and records. Your engineer signs the report.

02 · Learn

Every visit leaves a record.

Timestamped steps, readings and photos, captured during the work instead of reconstructed at night. Ready to feed the qualification forms you already use.

✓ Time per step against the procedure
✓ Readings checked against spec on site
✓ Questions and notes tied to the step they came from

Sample data

On site

Step 7 of 18

OQ · Channel volume check

"Channel 3 reads 96.8 mg."

Step time08:15

On your dashboard

Logged: 10:41:05
Platform: Liquid Handler
Phase · Step: OQ · 7
Time vs. procedure: 08:15 / 05:00
Reading: Out of range · recheck

One moment on site, one structured event for your service team.

03 · Improve

Fix the procedure, not the person.

Beacon's internal dashboard shows service leaders where installs go sideways across the field, so you fix a procedure once and every engineer benefits.

Return-visit causes

The missing files and misrouted ports that send engineers back on site.

Slowest steps

Which steps take longest and draw the most questions, by platform.

Sites needing follow-up

Open steps, pending files and PQ support requests, in one view.

Better training content

Turn what you learn into tips and updated steps for the next install.

Something for everyone at the table.

Built for the person onsite, and the managers who need to know how the customer training or installation went.

VP of Service

Faster time to first successful run, fewer repeat visits, and onboarding that scales without adding headcount.

FAS and service managers

Less admin, consistent training, and knowledge that doesn't walk out the door.

Field service tools track the instrument.
Beacon tracks the science.

Field service and mobile forms tools were built for asset repair. Beacon understands the reagent, the protocol and the first successful run, and it works alongside your existing service stack.

Field service and forms tools	Beacon
Track the instrument: asset, work order, maintenance schedule	Tracks the science: protocol, reagent, customer outcome
Serve engineers fixing hardware	Serves FAS and FSEs getting customers to results
Horizontal, built for oil and gas or medical devices	Built by scientists, for life science tools

Ways to engage

Start with one install procedure on one platform, and grow from there.

Start here

Evaluate

Four weeks. One procedure, a handful of your engineers, and a written report on what Beacon found at the end.

Step 2

Deploy

Your procedures in Beacon, with the internal dashboard and escalation paths for your service leaders.

Step 3

Scale

More platforms, more regions and more engineers, all on one dashboard.

Step 4

Enterprise

Your whole field organization, with a security review by your IT team before anything is signed.

At every level, your deployment's data stays isolated to you, is never used to train models, and is returned or deleted at contract end.

Questions from service leaders

Does Beacon qualify or certify the instrument?

No. Your certified engineer runs the procedure and signs the report, exactly as today. Beacon guides each step and records what happened, so the record behind that signature is complete and consistent.

Does it replace our field service management software?

No. Your existing tools keep handling work orders, scheduling and assets. Beacon works alongside them and covers what they don't: the science of the install, step by step.

Will our engineers feel watched?

Beacon is built to make the visit easier, not to grade the engineer. The dashboard looks at procedures, platforms and sites, so you fix the step that trips people up. And the record is proof the work was done right.

Can customers see Beacon or carry our branding?

Beacon is an internal tool for your field team, so it isn't white labeled. If you want guidance your customers use at the bench under your brand, that's Spotlight.

How do we get our procedures into Beacon?

Send us an existing install or IQ/OQ procedure. We build the guided version with your team, including the tips your senior engineers want every new hire to hear. No re-engineering of your instrument is required.

Kristina Fontanez, PhD, Founder and CEO of Adept

Founder-led. Built by scientists.

Adept is led by Kristina Fontanez, PhD, a repeat founder who co-invented the single-cell technology powering Illumina’s Billion Cell Atlas. She previously co-founded Fluent BioSciences, acquired by Illumina for $85M in 2024.

After 12+ years building molecular tools, she's now solving the real-time support bottleneck for genomics and life science products at scale.

She's building Adept alongside Drew Bryant, PhD (Head of Software Engineering, ex-Google, ex-Amazon) and Jason Callina (CTO, ex-Woebot Health), bringing 30+ years of combined experience shipping production software and scientific AI/ML.

Founder & CEO, Adept Scientific

Built, backed, and advised by the best in AI and life sciences.

Talk with us

See how Beacon fits your field team.

Tell us about your installs, qualification support and customer training, and we'll talk through how Beacon could guide and record them for your team.

Make reagents and kits too? See Spotlight.