Whether it’s a scientist running your kit or an engineer installing your instrument, Adept guides every step and shows you what happened.
Between the sale and a lab that gets results, there’s an install, an onboarding, and a scientist running your protocol for the first time.
Voice guidance through your protocol at the bench, with instant answers to questions like “Can I pause here?”
Step-by-step installation, IQ/OQ, PQ support and customer training. New team members perform like veterans.
Each run becomes a protocol execution record: step timing, deviations and questions, tied to your SKU.
Each visit becomes a record: readings, photos and time per step, ready for your qualification forms.
Fix the confusing step, update the user guide, and catch a problem lot before the complaints arrive.
Fix the procedure once for everyone, and cut the return trips caused by missing files or misrouted ports.
↺ Improve feeds back into Guide, so every run and every visit makes the next one better.
One platform, two products.
Pick the one that matches your portfolio, or run both.
Step-by-step IQ, OQ, PQ support and customer training for your FSEs and FAS. New team members perform like veterans, and every visit leaves a record. Beacon guides and records. Your engineer signs the report.
Scientists get hands-free guidance and instant troubleshooting at the bench. You see where protocols deviate, where runs fail, and which lots or steps cause friction.
Make both? Beacon gets the instrument running. Spotlight shows what happens on every run after.